Frequently Asked Questions
What is a Lifestlye Concierge?
Concierge services are typically found in the foyer of apartment buildings or hotels, where they complete errands, such as transporting your bags, booking your taxis and helping you with sight-seeing.
A Lifestyle Concierge service is a personal assistant for your personal life. By completing your to do list, we free up time to allow you to focus on what is important – work, family, health &/or hobbies.
What if the service I require is not listed on your website?
We offer more services than we can list so please reach out via the enquiry form with your specific needs and we will get back to you with if and how we can assist.
What do you include in your general cleaning service?
To see our General Clean Checklist, Please click here.
How do I get started?
Please send through an enquiry form and we will get back to you via email within 72hrs.
Do you have insurance?
Yes, Extra Hands With Extra Love has Public Liability Insurance.
All our staff have their own Public Liability Insurance as well as Working With Children Check (WWCC), Police Check and are minimum double COVID vaccinated.
Evidence of these is available upon request.
Will I get the same concierge each time?
We aim to provide a consistency in service provision by providing the same concierge staff for repeat bookings. However, this is not always possible due to unexpected circumstances or staff availability. All our staff provide excellent service.
What is your cancelation policy?
Please see Section 5 of our Terms and Conditions.
What are your terms and conditions?
To see our Terms and Conditions, Please click here.
Can I please see your Privacy Statement?
To see our Privacy Statement, Please click here.
What forms of payment do you accept? When is payment due?
We accept bank transfer or credit card payment.
Please note credit card payment occurs an additional 1.95% fee payable by the client.
Payment is due 7 days post service date.
Can I use my NDIS funding?
Yes, however, we are not NDIS Registered Providers and therefore we can only service clients who have plan managed or self managed NDIS funding.
Can I purchase a Gift Certificate?
Yes, What a better gift than providing your friend/partner/client/family some ‘me time’. A great gift for a new Mum, someone recovering from surgery/health event or someone in your life who deserves a well-earned break or thankyou.
Gift Certificates are presented in a gift box with chocolate hearts.
Delivery can be provided for an additional fee.
Please see our Terms and Conditions for further information.
Do I need to be home when you attend?
Clients have the option of meeting us at their home at the start of their service, providing access to their home with a spare key or security code or leaving any service required items in a safe, secure place outside their home (i.e. ironing basket, shopping list etc).
We offer all new clients, a free, no obligation meet and greet (either in person or via video phonecall) so you feel comfortable knowing who will providing your service.